Sometimes, specific user information becomes corrupted. If the problem still occurs, go to the next method. An example of an incorrect hard disk drive name would be 1 Mac HD. If the hard disk drive name does not follow correct naming conventions, change it so it does.

Examples of legitimate hard disk drive names are Macintosh HD or Mac HD 1. If the hard disk drive name follows correct naming conventions, no further action is required. Locate the hard disk drive name in the list. To locate the name of the hard disk drive, follow these steps: However, the name cannot start with numeric characters. The name should contain both alpha and numeric characters. The name should not contain any special characters, such as a slash (/) or a question mark (?). Make sure that the name of your computer's hard disk drive follows correct naming conventions. Method 2: Check the name of your hard disk drive To do this, follow these steps:ĭrag .plist to the Trash. Open Library, and then open PrivilegedHelperTools.ĭrag .helper to the Trash. Open Library, and then open LaunchDaemons.ĭrag .ist to the Trash. To do this, follow these steps:ĭouble-click your hard disk icon. Note If the licensing files for Office for Mac 2011 do not exist on your computer, go to the next method. To resolve this issue, use one or more of the following methods. Your user profile is not working correctly. The name of your computer's hard disk drive contains special characters.

Your Office for Mac installation is corrupted. In this case, you are prompted for license information because the information for the program is missing. You copy all Microsoft Office for Mac 2011 folders and files except the licensing file to a second computer, and you try to start an Office application on the second computer. In this case, you are prompted for license information because the information for the program and for the second computer does not match. You copy all Microsoft Office for Mac 2011 folders and files, including the licensing file, to a second computer, and then you try to start an Office application on the second computer. The workaround is to use Firewire 800 instead of eSATA. This is an unsupported configuration by Office for Mac. You have connected the external 4 drive unit in a RAID 5 configuration on eSATA.

These are example scenarios when this may occur: This problem occurs because the Office for Mac 2011 licensing file is missing or because the Installation ID for the license does not match the installation ID of the computer on which Office for Mac 2011 is installed. You receive this prompt even though the product is licensed. When you try to start any Office for Mac 2011 application, you are prompted to enter the product key and activate the program or to purchase the product online.

Word keeps asking for product key